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Antelope Help Center

Antelope Pets Help Center

Your order's estimated delivery timeframe depends on the shipping method selected at checkout: 

Free and Standard: Estimated 3-7 business days
Expedited: Estimated 2-3 business days
Rush: Estimated 1-2 business days

If it has been longer than anticipated based on the timeframes above, please let us know and we're happy to double check that your order is on track.

When will I receive my order?

Because of how quickly orders are printed and processed, we cannot guarantee that we will be able to edit or cancel your order once you have received your order confirmation via email. We we will do our best to accommodate requests, but please know, in many cases, it may be too late to make changes.

Can I edit or cancel my order?

Not yet - but very soon! Please join our email list for updates. 💌

Can I subscribe to an auto-shipment?

At Antelope, we find the best pet products and services so our pets can enjoy a life of vitality and longevity, and you can enjoy it with them. 🐾

Antelope's family of brands include Bocce's Bakery, Super Snouts, Diggin' Your Dog, Ark Naturals, and Doggo.

What is Antelope?

Not one bit! Bocce's Bakery, Ark Naturals, Super Snouts, and Doggo teamed up with Antelope with the goal of bringing limited-ingredient pet treats, optimal dental care, hand crafted pet supplements, and transparent pet insurance and training to even more people and their pets. We know there have been cases where quality suffered after such changes in the pet industry – but that won’t be the case with us.

Antelope is where like-minded brands come together to deliver the best products and services to your pet, at the same price and quality as before. Our brands' individual teams aren't going anywhere, and our commitment to delivering quality ingredients, processes, and product standards is as strong as ever. With the additional Antelope support, Bocce's Bakery, Ark Naturals, Super Snouts, and Doggo are excited to have the opportunity to expand and of course, to make as many tails wag as possible. ❤️

Have my pet's favorite brands changed?

Hi, there! Thanks for your order! It has been received and we're currently preparing it to ship to your furry friend. 

Orders are typically packed and processed within 1-2 business days - we'll send a shipping confirmation with tracking details just as soon as it's on its way.

Your order's estimated arrival timeframe depends on the shipping method selected at checkout: 

Free and Standard: Estimated 3-7 business days
Expedited: Estimated 2-3 business days
Rush: Estimated 1-2 business days

Thanks, again! Please feel free to reach out to our team at hello@antelopepets.com if you have any questions! We're always happy to help and can't wait to deliver your pet's Antelope order.

Orders are typically packed and processed within 1-2 business days - we'll send a shipping confirmation with tracking details just as soon as it's on its way.Your order's estimated arrival timeframe depends on the shipping method selected at checkout

<div data-block="true" data-editor="6n8co" data-offset-key="c348t-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="c348t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="c348t-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Orders are typically&#xA0;</span></span><span data-offset-key="c348t-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">packed and processed within 1-2 business days</span></span><span data-offset-key="c348t-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">&#xA0;- we&apos;ll send a shipping confirmation with tracking details just as soon as it&apos;s on its way.</span></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="7ecvc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7ecvc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7ecvc-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="6je67-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6je67-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6je67-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Your order&apos;s estimated arrival timeframe depends on the shipping method selected at checkout:&#xA0;</span></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="5okku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5okku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5okku-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="a5adh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="a5adh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="a5adh-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Free and Standard</span></span><span data-offset-key="a5adh-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">: Estimated 3-7 business days</span></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="2o12h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2o12h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2o12h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Expedited</span></span><span data-offset-key="2o12h-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">: Estimated 2-3 business days</span></span></div></div><div data-block="true" data-editor="6n8co" data-offset-key="7pehb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7pehb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7pehb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Rush</span></span><span data-offset-key="7pehb-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">: Estimated 1-2 business days</span></span></div></div>

When will my Antelope order ship?

We cannot accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please reach out to hello@antelopepets.com and let us know how we can help!

<p><span style="font-size: 18px; color: rgb(0, 0, 0);">We <strong>cannot</strong> accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please reach out to <strong>hello@antelopepets.com</strong> and let us know how we can help!</span></p>

Can I return or exchange my Antelope order?

Because of how quickly orders are printed and processed, we cannot guarantee that we will be able to edit or cancel your order once you have received your order confirmation via email. We we will do our best to accommodate requests, but please know,

<p id="isPasted" style="box-sizing: border-box; font-size: 20px; color: rgb(51, 51, 51); font-family: Brandon_Grotesque, -apple-system, system-ui, &quot;avenir next&quot;, avenir, &quot;helvetica neue&quot;, helvetica, ubuntu, roboto, noto, &quot;segoe ui&quot;, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-size: 18px;">Because of how quickly orders are printed and processed, <strong style="box-sizing: border-box; font-weight: bolder;">w</strong></span><span style="font-size: 18px;"><strong style="box-sizing: border-box; font-weight: bolder;">e cannot guarantee that we will be able to edit or cancel your order once you have received your order confirmation via email</strong>. We w</span><span style="box-sizing: border-box; font-size: 18px;">e will do our best to accommodate requests, but please know, in many cases, it may be too late to make changes.</span></p><p style="box-sizing: border-box; font-size: 20px; color: rgb(51, 51, 51); font-family: Brandon_Grotesque, -apple-system, system-ui, &quot;avenir next&quot;, avenir, &quot;helvetica neue&quot;, helvetica, ubuntu, roboto, noto, &quot;segoe ui&quot;, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: border-box; font-size: 20px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: Brandon_Grotesque, -apple-system, system-ui, &quot;avenir next&quot;, avenir, &quot;helvetica neue&quot;, helvetica, ubuntu, roboto, noto, &quot;segoe ui&quot;, arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-size: 18px;">Please reach out to our team at <strong>hello@antelopepets.com</strong> and let us know how we can help.</span></p>

Can I edit or cancel my Antelope order?

At this time, Bocce's Bakery*, Super Snouts and Ark Naturals* are only available in the U.S. (*and select parts of Canada, too!) and we do not have the capability to ship outside of the U.S.We hope to be able to treat more of our furry friends intern

<p><span style="color: rgb(0, 0, 0); font-size: 18px;">At this time, Bocce&apos;s Bakery*, Super Snouts and Ark Naturals* <strong>are only available in the U.S.</strong> (*and <strong>select parts of Canada,</strong> too!) and we do not have the capability to ship outside of the U.S.<br style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Brandon_Grotesque, -apple-system, system-ui, &quot;avenir next&quot;, avenir, &quot;helvetica neue&quot;, helvetica, ubuntu, roboto, noto, &quot;segoe ui&quot;, arial, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Brandon_Grotesque, -apple-system, system-ui, &quot;avenir next&quot;, avenir, &quot;helvetica neue&quot;, helvetica, ubuntu, roboto, noto, &quot;segoe ui&quot;, arial, sans-serif; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We hope to be able to treat more of our furry friends internationally in the future!</span></p>

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When will my Antelope order ship?

Can I return or exchange my Antelope order?

Can I edit or cancel my Antelope order?

Are Antelope products available internationally?

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