What is Antelope Rewards?
This is our rewards program where you can treat your pets again & again! You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts, get free products, and more!
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Antelope Rewards
Who can join?
Anyone! Once you have an account you will be automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
Your point balance is on every page in the top bar. You can also see your points in your account!
How do I redeem my points?
Select the tab *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward!
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
* **Approved:** These points can be redeemed on rewards immediately. * **Pending:** These points need to be verified before you can redeem them. This typically applies to purchases and referrals. * **Cancelled:** These points will not be added to you
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. If you don’t see your points added after a few hours please reach out to our support team by emailing [email protected].
Can I use my points during checkout?
Not directly - please redeem your points in your account for a discount code that you can apply during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
We're always happy to help! You can reach our customer experience team via chat or email at [email protected]. We're available Monday-Friday from 9 AM to 6 PM ET and will reply as soon as possible.