Bocce's Bakery

Super Snouts

Ark Naturals

Doggo

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Antelope

Brand Specific Inquiries

How can I contact Antelope's customer service team?

How can I become a wholesale customer or retailer?

How can my pet and I become ambassadors for Antelope?

Which stores carry Antelope products?

Are Antelope products available internationally?

Why can't I use my discount code?

Do you accept partnership or collaboration proposals?

What is your satisfaction guarantee?

General Information

When will my Antelope order ship?

Shipping and Delivery

Can I subscribe to a recurring Antelope delivery?

Can I add a gift note to my Antelope order?

Can I return or exchange my Antelope order?

Can I edit or cancel my order?

How do I login to my customer account?

How do I use passwordless login?

How do I edit my account details?

How do I update my billing information?

How do I add a payment method?

How do I remove a payment method?

How do I add or edit my address?

How do I swap products?

How do I process my order immediately?

How do I skip my next order?

How do I skip a subscription?

How do I edit my next order date?

How do I edit the delivery frequency for a subscription?

How do I add a one-time product to an order?

How do I add a discount?

How do I pause a subscription?

How do I cancel a subscription?

How do I reactivate a subscription?

Subscribe & Save

Order Management

What is Antelope Rewards?

Who can join?

How do I earn points?

How do I view my point balance?

How do I redeem my points?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why did my account balance go down?

I completed an activity but didn't earn points!

Can I use my points during checkout?

How do I leave the program?

What happens if I leave and decide to join again?

Where can I report a problem or give feedback?

Antelope Rewards

Are Bocce's treats safe for puppies?

When will Bocce's treats expire?

Does Bocce's bake with organic ingredients?

Can you recommend a recipe that's ideal for my pet's health condition?

What are the ingredients in Bocce's x Shake Shack® ShackBurger Dog Biscuits?

Have any of Bocce's products ever been recalled?

What is the teaspoon measurement of the scoop that is included in Super Snout's Joint Power?

Does Super Snouts have a supplement that supports liver health in dogs?

My companion animal is on prescribed medication(s) - are there any drug interactions that I should be concerned about when introducing a Super Snouts supplement?

I just received my Super Snout's supplement and the jar is only half full. Is this a mistake?

Can Super Snouts supplements be given to puppies?

Is Ark Naturals cruelty free?

Who formulates Ark Natural's products?

Oh no! My dog ripped open the bag of Ark Naturals product and ate more than recommended. What do I do?

Do you use any wheat, corn, soy or artificial ingredients in Ark Natural's products?

How much does pet insurance cost? And how does Doggo price its dog protection plans?

Which pets qualify for Doggo insurance?

Where can I use my Doggo insurance?