You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access
Step 1 - Request a passwordless login code. Step 2 - Check your email or text message. A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame,
To edit general information such as name, email, or phone number:
There are two options you can use to update your existing billing information.
To add a new payment method:
To remove an existing payment method:. If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.
To add an address, log into your customer portal:. There are two options you can use to update an existing address.
To swap a product:
Process your order immediately rather than the order date originally scheduled. After an order is processed, the next charge date for the subscriptions in the order gets recalculated based on the subscriptions frequency. For example, if the subscript
Skipping your next order will skip all subscriptions within the order. One time products cannot be skipped and will get rescheduled to the following order. There are two ways you can skip an order.
To skip your subscription:
While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. Login to your customer portal to adjust the order date:. You can also reschedule all subscriptions in an ord
To edit the frequency for a subscription:
One-time products can be added to your order. Login to your customer portal to add products:
Discounts get associated with an address and discounts added will be applied to all orders linked to that address as long as the coupon in valid. To add a discount code:
Note: These instructions are only for customers whose merchants have enabled the pause subscription. To pause your subscription:
To cancel your subscription:
If you want to reactivate a subscription that was previously canceled: